Windows freezes when loading “ welcome “ : how to troubleshoot

When Windows freezes during the welcome screen loading, it can be frustrating.

Here are some troubleshooting steps you can try:

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Restart Your Computer:

Sometimes a simple restart can 1x the issue.Restarting your computer can resolve many issues by clearing the system’s memory (RAM), closing unnecessary processes, and reloading drivers and software. Here are more details on why restarting can be helpful:

Clears Memory (RAM):

When you restart your computer, the RAM is cleared, which can resolve issues caused by memory leaks or overloaded memory.

Closes Unnecessary Processes:

Restarting closes all running processes and applications, which can help if a process is causing a problem or if an application is not responding.

Reloads Drivers and Software:

Restarting reloads all device drivers and software, which can resolve issues caused by driver conRicts or software glitches.

Updates System Settings:

Some changes to system settings require a restart to take eIect. Restarting ensures that any recent changes are applied correctly.

Resets Hardware:

Restarting can also reset hardware components, which can help resolve issues with peripherals or hardware devices.

In summary, restarting your computer can 1x a variety of issues by clearing memory, closing processes, reloading drivers, and updating system settings. It’s a simple and eIective troubleshooting step that can often resolve problems quickly.

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Safe Mode:

Try booting into Safe Mode by pressing F8 or Shift + F8 during startup. If you can access Safe Mode, it indicates that a third-party driver or software might be causing the freeze.Safe Mode is a diagnostic mode in Windows that starts your computer with a minimal set of drivers and services. It can help you identify and troubleshoot issues, especially if your computer is freezing or crashing.

To boot into Safe Mode, you can try pressing the F8 key repeatedly as your computer starts up. If that doesn’t work, you might need to use Shift + F8. Keep in mind that the key combination can vary depending on your computer’s manufacturer and Windows version.

Once you’re in Safe Mode, if your computer doesn’t freeze, it suggests that a third-party driver or software is likely causing the issue.

If you’re unable to boot into Safe Mode or the issue persists, you may need to seek professional help or consider reinstalling Windows.

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Check for Updates:

Make sure Windows is up to date. Sometimes, updates 1x compatibility issues that can cause freezes.Keeping Windows up to date is crucial for maintaining system stability and security. Updates often include 1xes for compatibility issues, performance improvements, and security patches.

To check for updates in Windows:

  1. Open Settings:

Click on the Start menu, then click on the Settings (gear icon) to open the Settings app.

Go to Update & Security:

In the Settings app, click on “Update & Security.”

Check for Updates:

In the Update & Security window, click on the “Check for updates” button. Windows will now check for available updates.

Install Updates:

If updates are found, Windows will download and install them automatically. You may need to restart your computer to complete the installation.

It’s a good practice to check for updates regularly to ensure your system is running smoothly and protected against security vulnerabilities.

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Check for Disk Errors:

Run a disk check using the built-in Windows tool. Open Command Prompt as an administrator and type ` /f /r` then press Enter. Follow the on-screen instructions.Running a disk check using the `chkdsk` command can help detect and repair disk errors on your Windows system.

Here’s how you can do it:

  1. Open Command Prompt as an administrator:

Press `Win + X` and select “Command Prompt (Admin)” or search for “cmd” in the Windows search bar, right-click on “Command Prompt,” and select “Run as administrator.”

Run the command:

In the Command Prompt window, type ` /f /r` and press Enter.

Here’s what each parameter does:

    • /f`: Fixes errors on the disk.
    • /r`: Locates bad sectors and recovers readable information.
  1. Follow the on-screen instructions: You may be prompted to schedule the disk check for the next time your computer restarts. Type `Y` and press Enter, then restart your computer.

Wait for the disk check to complete:

The process may take some time, depending on the size of your disk and the number of errors found. Do not interrupt the process.

Review the results:

After the disk check is complete, you can review the results in the Command Prompt window. Look for any messages indicating errors or bad sectors.

It’s important to note that running ` /r` will check for both 1le system errors and physical disk errors. If you suspect your hard drive is failing, it’s a good idea to back up your important data before running this command.

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Check for Malware:

Use a reliable antivirus program to scan for malware that might be causing the issue.To check for malware on your computer, follow these steps:

Use a Reliable Antivirus Program:

Ensure you have an up-to-date antivirus program installed. Popular options include Norton, McAfee, Bitdefender, and Windows Defender (built into Windows).

Update Your Antivirus:

Make sure your antivirus software is updated to the latest version. Updates include new virus de1nitions and security patches.

Run a Full Scan:

Perform a full system scan using your antivirus software. This scan will check all 1les and programs on your computer for malware.

Quarantine or Remove Detected Malware:

If the antivirus detects any malware, follow the prompts to quarantine or remove the malicious 1les.

Additional Steps:

Consider running a second opinion scan with another antivirus program or anti-malware tool to ensure thorough detection.

Stay Vigilant:

Keep your antivirus software updated and perform regular scans to prevent future malware infections.

Remember, it’s important to use reliable antivirus software and keep it updated to protect your computer from malware threats.

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G. Check Event Viewer:

Open Event Viewer (search for it in the Start menu) and look for any errors or warnings around the time of the freeze. This can give you a clue about what’s causing the problem.Event Viewer is a built-in Windows tool that logs various events and errors that occur on your system. To open Event Viewer, you can search for it in the Start menu or press `Win + R`, type `eventvwr.msc`, and press Enter.

Once you have the Event Viewer open, you’ll see a list of diIerent event categories, such as Application, Security, Setup, and System. To check for errors or warnings related to the freeze, you’ll want to look in the System and Application logs.

System Log:

Look for entries marked with “Error” or “Warning” around the time of the freeze. These entries may provide information about hardware or driver issues that could be causing the problem.

Application Log:

Similarly, check the Application log for any errors or warnings that occurred around the time of the freeze. These entries could indicate issues with speci1c applications that might be causing the freeze.

By reviewing the events in Event Viewer, you may be able to identify the cause of the freeze and take appropriate action, such as updating drivers, uninstalling problematic software, or troubleshooting hardware issues.

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Update Drivers:

Ensure all your drivers, especially graphics and chipset drivers, are up to date.Updating drivers is an essential maintenance task that can improve your system’s performance and stability. Graphics drivers, in particular, are crucial for optimal display and gaming experiences, as they often include performance enhancements and bug 1xes. Chipset drivers, on the other hand, ensure that the various components of your computer work together seamlessly. Keeping all your drivers up to date can help prevent compatibility issues and ensure that your system is running smoothly.

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Check Startup Programs:

Some programs may be causing conRicts during startup.To check and disable startup programs using Task Manager,

follow these steps:

    1. Press `Ctrl + Shift + Esc` to open the Task Manager.
    2. Go to the “Startup” tab.
    3. You’ll see a list of programs that start automatically with Windows. Right-click on the program you want to disable and select “Disable”.
    4. Repeat this for all the programs you want to disable.
    5. Restart your computer to apply the changes.

Disabling unnecessary startup programs can help improve startup time and reduce conRicts.

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System Restore:

If the issue started recently, you can try using System Restore to revert your system to a previous state.System Restore is a feature in Windows that allows you to revert your computer’s state to a previous point in time. This can be useful if your system is experiencing issues that started recently, such as after installing a new program or driver. Here’s how you can use System Restore:

Open System Restore:

Type “System Restore” in the Windows search bar and select “Create a restore point.” In the System Properties window, click on the “System Restore” button.

Choose a Restore Point:

Click “Next” and you’ll see a list of restore points. These are points in time when your system was working properly. Select a restore point that is before the issue started and click “Next.”

Start the Restore Process:

Click “Finish” and then “Yes” to con1rm. Your system will restart, and the restoration process will begin. This process can take some time, so be patient.

Complete the Restore:

Once the process is complete, your system will restart again. Check if the issue is resolved.

It’s important to note that System Restore will not aIect your personal 1les, but it may uninstall recently installed programs and drivers. If System Restore does not resolve the issue, you can undo the restore or choose a diIerent restore point.

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Hardware Check:

If none of the above steps work, it’s possible that there’s a hardware issue. Check your RAM and hard drive for errors.If you’ve tried all the troubleshooting steps and are still experiencing issues, it’s important to check your hardware for potential problems. Start by checking your RAM (Random Access Memory) and hard drive for errors.

To check your RAM, you can use Windows Memory Diagnostic tool. To do this, type “Windows Memory Diagnostic” in the Windows search bar and select

“Windows Memory Diagnostic” from the search results. Follow the on-screen instructions to check your RAM for errors.

To check your hard drive for errors, you can use the built-in Windows Disk Check tool. To do this, open File Explorer, right-click on the drive you want to check, select “Properties,” then click on the “Tools” tab, and under “Error checking,” click on “Check.” Follow the on-screen instructions to check your hard drive for errors.

If you 1nd any errors during these checks, it may indicate a hardware issue that requires further investigation or repair by a professional.

If the problem persists, you may need to consider reinstalling Windows or seeking help from a professional technician.