My Shein order appears as delivered but not received, what do I do?

Despite the fact that you have got a notification of delivery for your Shein order, nothing has arrived until now?
Having been in this scenario ourselves, we are aware of how annoying it can be. However, there is no need for you to be concerned because in this article, we will discuss the various causes that could have led to this misunderstanding and provide you with guidance on how to proceed in order to retrieve either your purchase or your money.

Let’s find a solution to it!
Despite the fact that I have not yet received my item, it appears that it has been delivered.
A Shein order could be marked as delivered without actually reaching the buyer for a number of different reasons, and the first thing you need to be aware about is that there are multiple of these possibilities:

Errors in the logistics

Errors in logistics, such as problems with the labels provided by the shipping agency, can occasionally lead to products being delivered to the incorrect physical address. Inaccuracies in delivery can also be caused by a number of other factors, including inaccurate information submitted to Shein or addresses that require clarification. To reduce the likelihood of errors of this nature, it is absolutely necessary to make certain that all of the address information that is provided to Shein is correct and comprehensive. By performing a thorough verification of the address information before to placing an order, one can assist reduce the possibility of delivery errors having occurred. Furthermore, if you swiftly report any address discrepancies or delivery concerns to Shein’s customer support, you may facilitate a speedy resolution and ensure that your shipment is successfully delivered.

Complications involving the transportation firm

There is a possibility that certain businesses who provide bad service will make errors, such as leaving packages in places that are not authorized, delivering packages to addresses that are inaccurate, or failing to communicate with clients. A significant factor that can contribute to a package being marked as delivered without really reaching its destination is a lack of coordination and efficiency in the transportation service. It is essential to bear in mind that certain courier businesses penalize their employees if they do not deliver all of the products that have been assigned to them on the same day. As a result, delivery drivers may opt to mark a box as delivered and end up delivering it on the same day. continuing on. There is also the possibility that an order will be incorrectly marked as delivered during a failed delivery attempt, and the courier will be unable to make the necessary adjustments to rectify the situation. Whatever the case may be, they will always make an effort to make a new delivery the following day or get in touch with you to let you know.

Unsafe or reckless deliveries of the product

There are times when delivery persons can make mistakes due to human error. These mistakes can include delivering products to the wrong location, such as at the residence of a neighbor, on the street, or even by throwing them off a balcony. It’s possible that these mistakes were made as a result of carelessness, haste, or even just uncertainty over the delivery address. In the past, we have indicated that several businesses have the practice of penalizing their delivery personnel if they do not comply with all deliveries. This can motivate them to attempt to deliver the goods in any circumstance.

Inaccuracies in the mechanism for tracking

In addition to this, you should keep in mind that automated tracking systems are prone to producing errors on sometimes. For this reason, if there is a technical problem or a glitch in the system, it is possible that an order will be marked as delivered even though it has not yet been delivered to the customer. Despite the fact that these technological issues can lead to uncertainty for both consumers and shipping firms, which can result in misunderstandings over the actual status of the delivery, they are typically resolved in a short amount of time.

There is now a divide in the order.

It is also possible that Shein will split an order into multiple parcels in order to expedite the delivery process. When one of these packages comes, an email will be issued automatically confirming that the purchase has been delivered appropriately, even though there are still products that need to be received. The remaining shipments are expected to arrive during the next three days, as is customary.

word image 16947 1 1

In the event that my item is marked as delivered but I have not yet gotten anything, what should I do?

Ask your neighbors and the companies in the area.
The first thing you ought to do is talk to the individuals who reside in your house, as well as your neighbors and the companies that are located in the neighborhood. There is a possibility that the individual who delivered your package did so without your consent, perhaps to a neighbor or to a nearby business. This is something that you need to be aware of because there are some delivery personnel who will even lie and say that you asked them to pick up the box in order to avoid getting refused.

Verify the tracking of the package.

A review of the tracking history of the package might provide you with information regarding the location and time at which it was marked as delivered. This might assist you in learning more about what took place and identifying any issues that may have arisen during the procedure.
Herin does not provide the same level of tracking information as other international shipping tracking websites, such as 17Track, Postal Ninja, or Parcelsapp. These websites provide more detailed tracking information. You can also check the tracking of the parcel that is being delivered by the courier firm that is responsible for delivering it.

Be sure not to confirm delivery.

It is essential to refrain from confirming the delivery of your package on Shein until any problems have been handled, despite the fact that this may appear to be a reasonable course of action. This is especially important to keep in mind if your order has been broken up into several different parcels. In situations like these, you should not certify delivery if you have only received one of the shipments. Because you are delaying confirmation until all of the packages have been successfully delivered, you can make certain that the status of your order accurately displays that it has been completed. As a preventive measure, this helps to prevent premature confirmations and ensures that any unresolved concerns may be addressed in an appropriate manner prior to the delivery process being finalized.

Inquire with the transportation firm.

In the event that you have not received any updates after checking the tracking and speaking with those in your immediate vicinity, you should contact the courier company that is responsible for delivering your purchase so that they may provide you with information regarding the delivery. Since Shein orders are always certified, the person who delivers the box is required to inquire about the recipient’s name, surname, and identification before delivering the gift.
Have your tracking number and the particular order details on hand so that the process may be completed more quickly. In the event that you have provided this information and are still unsure of who has received your item or if it has been sent to a wrong address, you should request that they give you an email including a “delivery confirmation” that provides the specifics of the individual to whom it was delivered. that the package was delivered together with the address (in the event that it is not the one you gave). You can use this as evidence to request that Shein cancel your order and return your money.

Oh my! Do not be afraid to register a claim with the courier business in the event that there was any kind of malpractice throughout the delivery process.

Shein’s customer support can be reached at

The very last thing you need to do is contact Shein’s customer support and report the issue. Be sure to include all of the relevant information, such as the tracking number and the date that the delivery was marked. As an additional attachment, please include the details that the courier service gave regarding the individual or address to which your order was delivered. It is not need to be concerned because Shein will proceed without any issues to make a complete refund of the order if you follow these procedures first.
When making future purchases, you might want to think about using Pack Points or providing alternative directions.
You might want to think about selecting options like as Pack Points delivery or supplying alternative addresses, such as your place of employment or the address of a member of your family who is typically at home, in order to avoid unpleasant situations in the future.
There is a fantastic alternative for those of us who are not typically at home and would rather not rely on third parties to pick up our packages, and that is delivery points. By selecting this alternative, you will be able to avoid a great deal of inconvenience and pick up your shipment whenever it is most convenient for you, including on Saturdays.
It is important to keep in mind that these kinds of circumstances require you to take prompt action, but it is also crucial that you do not give up hope. The likelihood of successfully resolving the issue is increased when it is reported as soon as feasible at the earliest opportunity.

If your Shein order appears as delivered but not received, it can be a frustrating situation. Here are some steps you can take to resolve the issue:


1. Double check your shipping address and delivery location to ensure that there was no mistake in the information provided.

2. Check the tracking status of your Shein package on the Shein website using your order number. If the order says delivered but you haven’t received it, contact Shein customer support to explain the situation.

3. Contact Shein customer service directly through their live chat or customer support team to report the missing package. Provide them with all the necessary details such as your order number and shipping label.

4. If your Shein package says delivered but you have not received it, reach out to the delivery company or service that was responsible for delivering your package. They may be able to provide more information on the status of your delivery.

5. In cases of stolen packages, inform Shein customer support immediately. They may be able to assist you in resolving the issue and potentially offer a replacement or refund.

6. Make sure to keep your family members informed about the situation, as they may have received the package without informing you.

7. Remember to contact Shein customer support for assistance with missing packages, as they have a dedicated customer service team to help resolve such issues.

8. It’s important to act promptly when dealing with missing packages to increase the chances of a successful resolution. By following these steps and staying in touch with Shein customer service, you can hopefully resolve the issue and receive your order.