Today we will see with this guide what to do if you do not hear the audio on the Zoom app for Android. By now, especially in this historical period where we are in full pandemic and in isolation from everyone to avoid the risk of catching the virus, people are organized to stay in touch even if at a distance, both with friends, colleagues, and family. Many people have recently rediscovered the use of video calling apps, so you can stay and chat and see each other even if you are many miles away. For video calls, all you need is a simple smartphone, something that almost everyone has at home, and then you can’t miss a special app, and in this case, we’re talking about Zoom, which is having more and more success among users. Some people have complained that during a video call with a friend or a meeting, they could no longer hear the audio, making it impossible for the user to understand what they were saying on the other side of the screen, thus defeating the call. To help you solve this problem, if you don’t know what to do if you can’t hear the sound on the Zoom app for Android, we have listed several solutions that can help you restore the sound during video calls. So, let’s see what these solutions are so that you can make the audio on the Zoom app work again.
Typically Zoom might experience sound issues on an Android device if you have accidentally disabled the phone’s speaker or disabled the sound icon from the app’s video call screen. Also, if your smartphone’s audio profile is set to Silent or Vibrate, it could limit the audio functionality of the app. These are the most common reasons that cause the Zoom app to stop working properly. Other times, however, it could be just the Zoom app or your phone that is not working properly. But let’s see in more detail what to do if you can’t hear audio on the Zoom app for Android with the following solutions:
Restart your smartphone
One of the first steps you can take to properly restore the audio of video calls on Zoom is to restart your smartphone. Sometimes this simple operation is enough to restore the sound of the Zoom app to its normal and correct functioning. Due to temporary problems, the app may not have access to the settings and sound profiles that are useful to let you hear what is said by the person on the other side of the screen.
Make sure the speaker is active from the app
If you’re holding a meeting on Zoom from your Android device, but can’t hear attendees, make sure you haven’t muted the speaker output from the app. In the upper right corner of the meeting window, you’ll find a speaker icon, check if there’s an x to the right of it. If there is, it would mean that the speaker has been disabled for the meeting, so you won’t be able to hear the audio because of it. Turn it on and you should finally be able to hear what is being said by those who are participating with you in the video call.
Change the audio profile
If you’re still having trouble hearing audio on Zoom with your Android smartphone, I recommend checking and changing the audio profile on your device. For example, if your device is set to vibrate, silent, or do not disturb mode, this may interfere with Zoom’s audio, even if the speaker icon is active on the app’s video call screen. To change the audio profile on your Android smartphone, do the following:
- Press the physical volume up or down button on your smartphone so you can see the volume control slider
- Tap the Silent icon (icon with a crossed-out bell) or the Vibrate icon (icon with a phone and two lines on either side) at the top of the volume slider so that you can edit and activate the Ring tone sound profile (a bell icon will be shown)
Now that your phone’s sound profile is set to ring, check to see if the Zoom sound is working properly, otherwise move on to the next solution
Check the volume on your device
Another solution that you can easily try if Zoom’s audio doesn’t work during a video call is to check that the volume on your device hasn’t been turned down. It’s possible that you (or maybe someone else) accidentally turned down the volume on your smartphone, so consequently, the audio on Zoom won’t be able to work. You can easily solve the problem with the solution that involves pressing the button to increase the volume of your phone so that you can raise it until what is being said in the video call by the participants becomes audible
Check the volume of incoming calls
If you’ve tried increasing or re-enabling the volume on your phone, but the audio from Zoom still doesn’t work or has stopped working again, you might try checking the device’s call volume, which, however, is different from the normal volume control on an Android phone at the system level. If you can’t hear anything during a video call on Zoom, check that your phone’s incoming call volume isn’t set too low or even turned off in the following way (steps may vary slightly depending on your smartphone model):
- Go to Settings on your Android device
- Search for Sounds and press on it with your finger to access it.
- Check the Call Volume section and if you notice that this is low or turned off, swipe your finger in the slider to the right so that you can increase the call volume on your phone
- Now log into the Zoom app and see if you can hear the audio of the video call participants. If the sound from the app still doesn’t work, you’ll need to move on to the next solution then
Try using a pair of headphones
If you’ve already followed all the solutions seen above, try using a pair of headphones and see if that way you can hear the audio on Zoom when you’re making a video call. Then try connecting the phone to a headset (wired or Bluetooth doesn’t matter) and see if the audio on Zoom now works. If so, disconnect the headset from the device and try using Zoom again via the phone’s speaker. If you can’t hear any sound through both the speaker and the headset, go to the next solution
Clear the app’s cache
Clearing the cache of the Zoom app might help you resolve any anomalies you experience with the audio while connected on a video call. To clear the Zoom app cache, do the following:
- Go to Settings on your smartphone
- Scroll down to Apps and Notifications.
- Now go to the All Apps section
- Search for the Zoom app and then press on it with your finger
- Now go to Storage
- Tap on Clear Cache
- Launch the Zoom app and check to see if the sound has returned to normal during a video call. If the problem persists, then go to the next solution below
Check for a new app update
Another solution you can try if some Zoom features are not working properly like audio is to make sure you have the latest version of the app installed on your device. The audio issue you’re experiencing might be due to a bug present in the version of the app you currently have installed, so a possible update might have fixed this bug involving audio not being heard on your Android device where you keep the app running. So launch the Play Store on your phone, search for Zoom, and if present tap the Update button then see if now during video calls the audio works normally.