How to solve the problem This site cannot provide a secure connection


Since you’re reading this article, I think you’re tired of getting a “This site can’t provide a secure connection” message when trying to access a particular website. Many users of the Google Chrome browser face this problem when accessing many sites, including trusted and famous ones. So our role here is to explore the cause of this problem and solve it.

How to solve “This site cannot provide a secure connection”

When you see the message “This website cannot provide secure connection” when accessing a particular website, it does not mean that the website is really unsafe. There are several probable reasons that could lead to this problem. Here are the solutions below that you should apply one by one until the problem is solved.

Check the website URL

If you have mistyped the URL of this website, this message will be displayed. So, the first thing to do when this message appears, is to check if the URL you entered is correct. Check it, and if it is correct, move on to the next solution.

Checking the time and date settings

The Google Chrome browser usually prevents users from accessing websites if the date and time are incorrect. An incorrect time zone may result in a message. This website cannot provide a secure connection.

Make sure you have the date and time set correctly on your computer. If not, set them correctly or synchronize them to your time zone, then restart a device and see if the problem is resolved.

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Update the Google Chrome browser to the latest version

We also know that Google regularly releases updates to fix browser errors and, of course, to improve security. You may be using an older version of the Google Chrome browser, so try to update it to the latest version. You can see Steps to update the Google Chrome browser to the latest version.

Check the Internet connection

Sometimes, if your internet connection or speed is poor, it will cause this error message to appear. To check this and fix the problem, do the following:

  • Open other websites: To check if the problem is with your Internet connection or this website, try to access other websites.
  • Try connecting to another wifi: To check if the problem is with the router you’re connecting to, disconnect it and try connecting to another wifi network, either your phone’s wifi access point or another router.
  • Restart the router: If you find that the problem is with your Internet connection, restart the router (Wi-Fi). Once this is done, try accessing the website again to see if the problem persists.

Empty the cache

If the browser has a lot of old data in the cache, it can build up and cause this problem. The solution here is to clear your browser’s cache. I recommend you to check our previous guide on How to clear the cache in Google Chrome.

In short, you can do this by clicking on Three dots at the top, then select More tools. In the submenu, click on Clear browsing data. In the window that appears, you can clear the cache.

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Disable antivirus and firewall

Sometimes a connection error problem occurs on Google Chrome because of the antivirus or firewall software installed on your computer. These programs also protect the user from communication on the web. Therefore, it can block any suspicious website.

Disable your computer’s antivirus and firewall, and then try to access the website again to make sure the problem is resolved.

Disable Google Chrome extensions

In case you have installed a suspicious add-on such as adblock or something like that, whether it is one or several, you need to disable them. To disable extensions on the browser, do the following:

  • On Google Chome, enter this link chrome://extensions in the address bar and click the Enter button on the keyboard.
  • The Installed Extensions page will appear. You can click on the Remove button next to any extension to remove it. You can also disable the extension by turning off the button next to it.

Disable the QUIC protocol

In case you enable the QUIC protocol before, to connect faster on the Google Chrome browser, this may be the reason why some websites don’t connect because it may ignore some protocols used by some websites.

I recommend disabling the QUIC protocol – then try visiting the website again to make sure the problem is resolved. To disable the QUIC protocol in Google Chrome follow these steps:

  • Open the Chrome browser and enter this link chrome://flags/#enable-quic in the address bar and type it in.
  • You will be presented with an Experimental QUIC protocol option at the top of the page.
  • Click on the drop down menu next to it and select “Disabled”.
  • Restart your browser and see if the problem persists.
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Enable TLS and SSL protocol support

Older versions of TLS and SSL may be disabled by some browsers and operating systems, as some websites run more modern and secure versions of the protocol. However, many websites run on older protocols and you may not be able to access them because of this.

This problem can be solved by enabling TLS / SSL support on the computer.

Open Control Panel on your computer, then look for Internet Options.

When a window appears, Internet Properties, select the Advanced tab at the top.

Scroll down to Sorry, then select TLS 1.0, TLS 1.1, TLS 1.2, SSL 3.0 Protocols. When finished, click the OK button.

Restart your computer, then try accessing this site again on the Google Chrome browser to make sure the problem is resolved.


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